Frequently Asked Questions

Everything you need to know about your Humantra UK experience.

How long does shipping take within the UK?

Standard UK delivery typically takes 2-4 business days. We also offer an express shipping option which arrives within 1-2 business days if ordered before 2 PM.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Simply contact our support team to initiate a return and receive your prepaid shipping label.

Are your products ethically sourced?

Yes, we pride ourselves on maintaining a transparent supply chain. All Humantra UK products are sourced from certified suppliers who meet our strict ethical and environmental standards.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Can I track my order in real-time?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to follow your parcel's journey to your doorstep.

Do you offer international shipping?

While we primarily serve the UK, we do offer international shipping to select countries. Shipping costs and delivery times will be calculated at checkout based on your location.